Refund policy
At Luneria, we strive to ensure every customer is satisfied with their purchase.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in its original condition.
- Original packaging must be included.
- Proof of purchase is required.
Due to hygiene reasons, worn, washed, or used intimate apparel cannot be returned unless the item arrives damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Include:
- Order number
- Photos of the product
- Photos of the packaging (if applicable)
We'll gladly send a replacement or issue a refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The item arrived damaged.
- The product is defective.
Original shipping charges (if any) are non-refundable.
Refunds
Once your return is received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Non-Returnable Items
The following cannot be returned:
- Used or worn bras
- Washed products
- Gift cards
- Clearance or final sale items (if applicable)
Order Changes & Cancellations
Orders begin processing quickly.
If you need to cancel or modify an order, contact us within 12 hours of placing it.
Once an order has entered fulfillment, we cannot guarantee cancellation.
For approved refunds, original shipping charges are not refundable.
We reserve the right to deny returns that show signs of wear, misuse, or do not meet the conditions outlined above.
Lost Packages
Orders marked as delivered by the shipping carrier are considered fulfilled.
If your package appears lost, please contact us and we'll work with the carrier to investigate the issue.
Contact Us
Questions?
Email:
hs.ecomm.mgmnt@gmail.com